Privacy Policy

Your privacy is our priority. Last updated: January 28, 2026

At M10 Live, we take your privacy seriously. This Privacy Policy describes how your personal information is collected, used, and shared when you use our Services (Raven AI and Maki Prime).

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, and payment information.

Usage Data (Maki Prime)

We collect data regarding your social media accounts (public metrics) that you connect to Maki Prime to provide analytics services.

AI Interactions (Raven)

Data input into Raven is processed to generate responses. We do not use your private customer conversations to train our general public models without consent.

2. How We Use Your Information

  • To provide and maintain our Services.
  • To process your payments and prevent fraud.
  • To generate analytics reports and insights for your dashboard.
  • To communicate with you about product updates, offers, and promotions.

3. Data Security

We implement enterprise-grade security measures to protect your data. All data is encrypted in transit (TLS 1.2+) and at rest.

Your payment data is processed securely by Razorpay/Stripe and never stored on our servers.

4. Sharing Your Information

We do not sell your personal data. We may share information with:

  • Service Providers: Third-party vendors who assist with hosting, analytics, and payment processing.
  • Legal Requirements: If required by law or to protect our rights.

5. Your Rights

You have the right to access, correct, or delete your personal information. You can manage your account settings directly in the dashboard or contact us to request data deletion.

6. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.